Customer Care

Most businesses are adopting CRM, Active CRM technology means that a customer contacting through various means for information is followed up immediately by a phone call. Support staff is able to harness the power of the information available within the company to support their preparation for a business meeting with a client.

1. Reports for issues raised( Phone Calls, SMS, Email, Visit, Website)
2. Handling of Complaints
3. Assignments issued (Escalation, Auto Escalation)
4. Warranty Status tracking
5. Tracking of repairs & replacements with in warranty & out of warranty
6. Customer feedback